Why is my call dropping at 60 minutes?

[Xxbeckybabesxx]

Hi I’ve just got off the phone to a 3 representative who states it’s never been 120 minutes and that it’s always 60 minutes. This is not true. It’s been like this for a few weeks now. If I ring things like CAB they take longer than an hour to call. So it’s impossible. Why were us customers not made aware of this change? 

[Xxbeckybabesxx]

Hi thank you for the response. No nothing new on the phone. The call just does the bleep bleep bleep as if someone on the other end hangs up on you. Nothing special

Becky  

[Anonymous]

I obviously can’t speak with any authority because I’ve never made a call that long. But I can only reiterate what it says in the terms and conditions. Doesn’t help you I know.

[JonathanB]

Hi @Xxbeckybabesxx,

I'm sorry to hear about this. I've had a check into this and the limit on call length is and remains 120 minutes. I'm not familiar with any call settings that would cut you off either, so it may be that CAB have imposed a limit on their end.

Have you encountered this with more than one phone number/organisation since you noticed when ringing the CAB?

Thanks,
Jonathan

[Anonymous]

I have to be honest with you and say like you I thought it was 120 minutes. So I checked the terms and conditions and it categorically says it’s 120 minutes and apparently it’s standard across the industry. I’ve never been on a 2 hour call as I’m Billy no mates but I wonder if the CAB have a 60 minute limit for calls to avoid excessive queuing.Just a thought as opposed to an answer.