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on 12-27-2023 10:37 AM
on 12-27-2023 11:11 AM
Firstly have you checked Check your network coverage | Support | Three?
Secondly you will need to contact customer services.
12-27-2023 11:41 AM - edited 12-27-2023 11:42 AM
12-27-2023 11:41 AM - edited 12-27-2023 11:42 AM
It’s Christmas so things will be delayed! As has been said by sc1999 it’s the customer service route for you as they have access to your account.