Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 8498 Views
  • 16 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3739 Views
  • 2 replies
  • 3 likes

Overcongestion / Unusuable Data in Ealing

Hello. Has anyone else noticed that Three is basically unusable within about 0.5mile radius (indoor and outdoor) of Ealing Broadway station (postcode for the tube station is W5 2NU). The network issue tracker constantly shows an issue here, and data ...

Pre Sept 2021 Contracts

Back in Sept 2021 I started a new contract in time to take advantage of the old "feel at home" system for travel - basically using your home allowances in Europe, USA, Aus etc with no extra travel.Has anyone else started to get charge daily allowance...

UKGOONER by Fledgling
  • 698 Views
  • 2 replies
  • 0 likes

Transfer to another network

Is there a quick way of transferring my number to another network, fed up with three customer service

Optimum by Fledgling
  • 669 Views
  • 2 replies
  • 0 likes

Roaming

I'm on holiday in Spain and my phone has not automatically connected to Roaming. I've tried to go through all the systems but nothing is working. 

Teafan by Fledgling
  • 466 Views
  • 1 replies
  • 0 likes

No network for calls

Three network and data has almost now become non existence in my area and over the last couple of months can not be heard on phone calls in or outside my property..the data does not work in my area and can not even browse or listen to music at the en...

Ann65 by Fledgling
  • 927 Views
  • 3 replies
  • 0 likes

Best solution Live voicemail

HiDoes anyone know if live voicemail can work with three? 

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rky by Involved
  • 4467 Views
  • 8 replies
  • 0 likes

Three+ reward app

I have joined back three network because it has excellent 5G speed. Three+ is detecting my number and not allowing to register again. So I tried login and forgot password and tried with new password but that also doesn’t work. Three tech team said we...

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rky by Involved
  • 2283 Views
  • 11 replies
  • 0 likes

Going abroad and roaming

Hi I’m going to turkey what’s the best and cheapest way to not get big charges ? 

Lisa2013 by Fledgling
  • 459 Views
  • 1 replies
  • 0 likes

Using my phone

Going to Spain for a week. Will I get charged extra if I use my phone?

Stevieg by Fledgling
  • 660 Views
  • 2 replies
  • 0 likes

NOT RECEIVING OTP SMS ABROAD

Hi Does anyone have any advice , when I sign up for website registration abroad eg to buy coach tickets when the OTP is sent I never receive it , have tried all variations +44 laving the 0 off , adding the zero , nothing comes through. I have tried s...

Howler11 by Fledgling
  • 2384 Views
  • 10 replies
  • 0 likes
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