Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32843 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11470 Views
  • 2 replies
  • 4 likes

Best solution Randoms receiving calls from my number

Hi. I have had a few people call over the last couple of months saying I’ve tried to call them. These are people I don’t know and I haven’t tried to call them at all. Anyone have any idea how to stop this/what’s caused it? Thanks

TinTin by Fledgling
  • 1197 Views
  • 1 replies
  • 0 likes

Esim to physical sim

Hi is possible to change from esim to physical sim? Can I still use esim until physical card get delivered? Thanks 

Can't send sms to android users

Hi , I have an iPhone 13 on unlimited taffif with 3 , when I try to sms android users number I get in red Not Delivered ?Ive turned off iMessage , and experimented with other settings in messaging to no effect ? My daughters is on the same tariff and...

Consumer to business mix up

I was originally a three consumer customer but at thr start of December decided to take out a Three Business contract. I was told that bringing my mobile number over to Three business wouldn't be a problem and just a simple C to B transfer. My number...

BGS9 by Fledgling
  • 726 Views
  • 1 replies
  • 0 likes

Best solution moved to three with number on iphone 12 but unable to receive text SMS

moved to three with number on iphone 12 but unable to receive text SMS I’ve recently moved my service and number to three but since my number moved no one can sms me.  Imessage works fine and I can call and surf and I can send texts outbound, but whe...

jla113 by Regular
  • 3474 Views
  • 4 replies
  • 0 likes

Unactive phone number

Hello. I need to check my old phone number if its still active as I urgently need it.

vili_t by Fledgling
  • 832 Views
  • 2 replies
  • 0 likes

daily £5 charge for Go Roam Around the World destinations.

Hi there,I have a Pay As You Go SIM with a 20GB  1 month data pack (£10) that would allow up to 6GB Go Roam  around the world under the fair use policy and 3000 roaming minutes and 3000 roaming texts.I will be travelling to the USA and it is unclear ...

Oana by Fledgling
  • 776 Views
  • 1 replies
  • 0 likes

Data pack

Data pack monthly unlimited 

Kudret by Fledgling
  • 590 Views
  • 1 replies
  • 0 likes