WiFi calling not working

[Dornie]

Hi

i depend on WiFi calling as we have no signal. It worked fine, I went on holiday p, used an eSIM and since I came back a week ago, it hasn’t worked.

ive switched phone off and on, switched off WiFi calling and back on, can’t find VoLTE as mentioned in some posts. Phoned Three but they said it’s nothing to do with them.

It’s a iPhone 14.

any help?

thanks

[webblewitch]

Yep reported it….and got exactly the same reply as you! All apologises and they’ll get back to me within 7days. I did say that this was clearly not just me as there have been several threads on this issue this year, and you are so right about the 3G switch off.

[Paddiewack]

Totally fair point!

[Paddiewack]

I confess I don’t understand why your device is seemingly stuck on 50.1. The advice I gave Cymro 1951 worked for both my other half and myself but in reality the update should be visible to you when you tap on network provider. We’re now at version 66.0 so it’s clear why your WiFi calling isn’t working but other than the suggestions I’ve already made I can’t advise you any further and I’m sorry about that. 

[webblewitch]

Thanks anyway for your efforts, your info has helped me understand the issue more. At least I kinda know what say to 3 when they (no doubt) come back and say it’s not their fault….. clearly it is!

[Paddiewack]

Good luck in getting it sorted.

[Cymro1951]

Thanks for your reply. Unfortunately, this doesn't work. I had done the same last week and just tried it again now. Same thing happens. I click on network provider which says Three 50.1, it changes to IMS Status   Voice & IMS, I click on that and it goes back to Network Provider Three 50.1. If I scroll further down to Network Provider Lock No SIM restr.... and click on that, nothing happens. I have used this SIM and iPhone SE software version 15.8.5 Serial Number DX3V417BHTW1 for the last 3 years on wi-fi calling with no problems. It works perfectly 4 miles away so the problem is only with wi-fi. Thanks

[Paddiewack]

Go to the settings menu of your iPhone and click on general. Scroll all the way to the bottom of the page until you see the word reset ( it might say transfer and reset depending on which version of iOS you’re running) and click on the word reset. Then you’ll get a sub menu where you need to click on RESET NETWORK SETTINGS. This will erase all your current settings and your phone will restart with the latest settings. A word of caution it will also erase your WiFi passwords so you’ll need to enter them again. I see no reason why this action won’t fix your problem, 

[Cymro1951]

Thanks. I do this exactly, I've just gone through it again for the third time. It says it's taking me back to factory settings. When I restart, enter password, still 50.1. Auto updates says iOS 15.8.5  iOS is up to date. I have one bar at present, but often it goes no network. Thanks for your patience.

[Paddiewack]

Then I’m sorry I’ve run out of ideas. This worked for me and my other half on separate occasions.I can only direct you to customer service. 

[Cymro1951]

Thanks for your effort. Customer tech have so far failed, as have Apple. I'll try EE on Monday.