WiFi calling not working

[Dornie]

Hi

i depend on WiFi calling as we have no signal. It worked fine, I went on holiday p, used an eSIM and since I came back a week ago, it hasn’t worked.

ive switched phone off and on, switched off WiFi calling and back on, can’t find VoLTE as mentioned in some posts. Phoned Three but they said it’s nothing to do with them.

It’s a iPhone 14.

any help?

thanks

[webblewitch]

Hi…I’m also new to this forum game and have exactly the same issue as Cymro 1951 with the same result when I follow your earlier instructions. I’ve now also done a network reset but still get 50.1. My WiFi calling has been fine for 9years and I also rely on WiFi calling. I’ve rung 3 and this does seem to be a problem, but all I get is that they will update me within 7days. Why can’t this stuff just work!

[JonathanB]

Hi @webblewitch,

Sorry to hear you've also been experiencing issues with your WiFi calling. Which model of phone are you using? Have you checked to make sure that your software is fully up to date, in case this is preventing the carrier settings from updating too?

Thanks,
Jonathan

[webblewitch]

Sorry for not replying earlier……everything went into junk file! You’re gonna say I’m out of date but I’m using an iphone 7plus. I’ve done everything I can think of….including checked all software up to date, toggling airplane mode….torn my hair out!😵‍💫.

Like Cymro 1951, I get provider detail 50.1 and if I press that just get Voice &SMS…no sign of update to anything remotely in the 60s! Wifi calling has worked fine up until last week for years and it’s not just me, my husbands phone went off same time.

[Cymro1951]

Yes, exactly the same. Have you reported it to 3 Tech guys. The more they hear, the more likely it's fixed. It's worked on wi-fi intermittently today. I was promised yesterday a text within 7 days as have others. It's very strange that it's coincided with 3G being switched off.

[webblewitch]

Hi fellow sufferer! Did you get your 7day callback? Cos I didn’t! So I’ve just had another discussion with the customer services…..they said there is an issue with having to ‘reconfigure their equipment on the mast'……..that’s what they said last week! I complained that 3 are happy to take our money but I’m not getting what I pay for and when they promise to keep everyone updated they’re not doing this either. 
Both my husband and I are having to make phone calls in the garden to get a connection!

[Cymro1951]

I didn't get a text message in 7 days so I called them from the car yesterday. The so-called tech people that answer the calls obviously don't know what's going on but after 25 minutes he arranged no charge to my account for the next 7 days. If you have access to a landline you can call them free on 0800 033 8006. Please don't give them any respite as this is the only way we'll get it resolved.

[webblewitch]

Oh don’t worry I’m not letting them off the hook! I’ve got (apparently) a phone call coming next Wednesday to give me an update and when this is sorted we will talk compensation for length of time it’s out. 

[webblewitch]

Yep reported it….and got exactly the same reply as you! All apologises and they’ll get back to me within 7days. I did say that this was clearly not just me as there have been several threads on this issue this year, and you are so right about the 3G switch off.

[Paddiewack]

Totally fair point!

[Paddiewack]

I confess I don’t understand why your device is seemingly stuck on 50.1. The advice I gave Cymro 1951 worked for both my other half and myself but in reality the update should be visible to you when you tap on network provider. We’re now at version 66.0 so it’s clear why your WiFi calling isn’t working but other than the suggestions I’ve already made I can’t advise you any further and I’m sorry about that.