WiFi calling stopped working

[GHunt92]

I have an iPhone 13 Pro. I do not get mobile network connection in my home and rely on wifi calling.

I use BT broadband. I have a wireless router.

I have had the same setup for two years and had no problems until now.

Since this morning, I have been unable to make any wifi calls. I can still use facetime, iMessage, safari and social media apps. It is only wifi calling that is not working.

I have checked all settings are enabled for wifi calling on my phone, I have tried toggling wifi off/on I have also toggled mobile data & airplane mode off/on. I have tried turning my phone off/on. I have reset network settings and disconnected/reconnected to my wireless router. I have also checked my router speeds which are normal - as I’ve mentioned above I have still been able to use the internet as normal on my phone. I have also walked away from my house to attempt making a call using only mobile network and it works.

Despite this, wifi calling is still not working. I cannot receive or make any phone calls.

I work once a week on call - I need to resolve this ASAP.

Any advice is greatly appreciated.

EDIT - to add, my partner is on EE network, also does not get mobile network signal in our home but has no issue with making wifi calls so I do not believe it is any issue with our internet connection.

[TahaNoor]

Hi, I have similar issue.. tried everything including upgrading to latest versions… still no luck… did u manage to sort out yours? Any suggestions?? Thanks 

[JonathanB]

Hi @TahaNoor,

The latest carrier version is 64.2 mentioned in some of the other posts here. Assuming you're also using an iPhone?

Thanks,
Jonathan

[TahaNoor]

Yes.. iPhone and got latest version 64.2… still no luck … I have also contacted the internet broadband and they have confirmed no issues at their end … any other suggestions? 

[JonathanB]

Thanks @TahaNoor, as @Dd4 says it may just be a case of disconnecting and reconnecting the related Wi-Fi calling settings, perhaps there's some temporary settings cached which are causing interference.

Which Broadband provider are you with?

Thanks,
Jonathan

[Dd4]

mine eventually worked by ….

turn off WiFi calling

turn off phone

turn on phone

after network established turn back on WiFi calling 

also then toggled airplane mode a few times and it kicked back in 

[JonathanB · Accepted solution]

Hi everyone,

Thanks for your patience whilst we've been working on sorting this issue out. We started rolling out a fix yesterday evening, and it should have landed with you all by this morning.

If you've not picked up the 64.2 carrier update automatically, try checking in your Settings, General, About and you can also manually check for the update. Please let us know if you're still experiencing any issues with your Wi-Fi calling.

I appreciate everyone's feedback around this issue. I'll be sharing this to the relevant teams.

Thanks,
Jonathan

[zw9256]

Hi, I have 64.2 on my iPhone - still no WIFI calling… How do I fix this issue as it’s still on going 

[JonathanB]

Hi @zw9256,

Sorry to hear this, if you've been experiencing issues with Wi-Fi calling as of today, it's more likely to be linked to Calling issues 25/06/2025 rather than the issue described above.

We're looking into the calling issues reported since this morning as a priority and hope to restore normal service soon.

Thanks,
Jonathan

[Jonny77]

I am having the same issue. Updated the network when it stopped working a week or so ago and then it was fixed. Now it’s not working again. No problem with making calls when I have coverage, but I rely on WiFi calling at home where I have no reception.