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WiFi calling stopped working
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09-06-2025 11:25 PM - edited 09-06-2025 11:53 PM
I have an iPhone 13 Pro. I do not get mobile network connection in my home and rely on wifi calling.
I use BT broadband. I have a wireless router.
I have had the same setup for two years and had no problems until now.
Since this morning, I have been unable to make any wifi calls. I can still use facetime, iMessage, safari and social media apps. It is only wifi calling that is not working.
I have checked all settings are enabled for wifi calling on my phone, I have tried toggling wifi off/on I have also toggled mobile data & airplane mode off/on. I have tried turning my phone off/on. I have reset network settings and disconnected/reconnected to my wireless router. I have also checked my router speeds which are normal - as I’ve mentioned above I have still been able to use the internet as normal on my phone. I have also walked away from my house to attempt making a call using only mobile network and it works.
Despite this, wifi calling is still not working. I cannot receive or make any phone calls.
I work once a week on call - I need to resolve this ASAP.
Any advice is greatly appreciated.
EDIT - to add, my partner is on EE network, also does not get mobile network signal in our home but has no issue with making wifi calls so I do not believe it is any issue with our internet connection.
Solved! Go to Solution.
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on 11-06-2025 11:40 AM
Hi everyone,
Thanks for your patience whilst we've been working on sorting this issue out. We started rolling out a fix yesterday evening, and it should have landed with you all by this morning.
If you've not picked up the 64.2 carrier update automatically, try checking in your Settings, General, About and you can also manually check for the update. Please let us know if you're still experiencing any issues with your Wi-Fi calling.
I appreciate everyone's feedback around this issue. I'll be sharing this to the relevant teams.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
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on 12-09-2025 05:08 PM
Same issue with me, didn't work
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on 04-09-2025 12:26 PM
I’m sorry to hear that.
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04-09-2025 11:29 AM - edited 04-09-2025 11:36 AM
wifi calling will only kick in if the handset/phone sees it as necessary... could be the cellular coverage is good and therefore the phone does NOT switch to wifi calling.. as you have iphone, enable airplane and see wether it switches to wifi calling. I'm working from home, and my android is on wifi calling as I type...
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on 19-09-2025 05:47 AM
No, that’s not the issue. Three have told me two times that the issue is on Three’s side not Community Fiber’s and that they’re working to fix it but don’t know when it will be resolved. They said that to me for the first time nearly two months ago. And reiterated it’s on Three’s side again just last week still with no estimated date for it to be resolved.
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on 20-09-2025 04:24 PM
It's definitely with Three, they have acknowledged it to me themselves and CF also told be the problem lies with Three
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on 05-09-2025 10:45 AM
When WiFi calling is enabled we cannot make or receive calls they go straight to voicemail. I will go back to CF but hope my comment will keep the issue open here. For now we just can’t use WiFi calling but others may rely on it.
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on 05-09-2025 12:05 PM
I rely on wifi calling and its working fine.
Clarification from you please, when you say "wifi calling is enabled" do you mean the on settings OR can you see the "wifi calling" on the top status bar ?
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on 08-09-2025 05:34 PM
When wifi calling is enabled in settings we can't make or receive calls when connect to our CF home setup.
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on 08-09-2025 05:38 PM
From CF:
"Please be advised that this is an ongoing issue affecting Community Fiber users, and after investigation by our networking team, it has been identified that the problem lies with the 3Mobile network. You may wish to lodge a complaint with them, as this issue appears to impact all customers using a 3Mobile SIM, while other customers are not affected."
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09-09-2025 09:32 AM - edited 09-09-2025 09:33 AM
well... I have wifi calling (im on BT bb) and I don't see other users here complaining about it, except the ones like you and the 2 other user below on this thread, which have CF.
