Wifi Calling texts not working

[aka_pseudonym]

I have two iPhones with two different Three numbers.  Neither are receiving texts over wifi calling.  Both are fine for actual calls using wifi calling.  "Three Wifi Call" is displayed at the top so they are connected.  Is there a current issue?  I've tried rebooting, resetting network, iMessage on and off, wifi calling off-on, and everything else I can think of - even swapped routers!  It's very irksome as logging on to some things require that I receive a security code. I have no mobile signal (for any network) where I live.  Always worked fine in the past - for years - but I first noticed texts weren't arriving late last week.  Any help please?

[Kevbur123]

Very interesting, has this been solved ? Is marked as resolved though it looks like the problem persists. I had a similar problem but it was related to RCS android and I do not believe iOS supports RCS ?

[aka_pseudonym]

Yes, it isn't solved.  And it does persist.  But I have personally solved it if you read my post to Skylark above.  EE's wifi-calling works perfectly.

[Skylark001]

This Saturday afternoon I have removed the ThreeUK SIM card from my mobile-phone and replaced it with a SIM card from 1pmobile.  I have then immediately tested the phone and have been able to send and to INSTANTANEOUSLY receive texts via "Wifi-Calling", as well as to make and receive clear calls via "Wifi-Calling".

But for the last FOUR WEEKS about two dozen ThreeUK assistants, on Twitter, Facebook, in the Chat facility, and on the phone have all told me insistently and repeatedly: 

1. that there is a problem with my mobile phone

2. that there is a problem with my broadband provider

3. that there is a problem with my router

But these statements by all of those ThreeUK employees have now been proven ABSOLUTELY FALSE.

Did they make their assertions out of ignorance of how wifi-calling and the text networks operate?  Or is Three playing some kind of game.  Whatever is the answer, ThreeUK's behaviour is completely unacceptable.  I have reported my history with ThreeUK to my MP.

It is no wonder that ThreeUK has such a lower rating (1.4 out of 6) on the Trustpilot website.

What a joy and a relief it is to now be rid of the inept Three mad-house!

[aka_pseudonym]

Well done! Ben fatto!  @Skylark001 

@sc1999Three supports wifi-calling, they have done for years, but now it's bust.

[Skylark001]

Correction: It is no wonder that ThreeUK has such a low rating (1.4 out of 5) on the Trustpilot website.

[sc1999]

I do not think that the purpose of this community is to grammer and spell cheque people's posts.

[sc1999]

1pmobile uses EE so is it possible that 3 doesn't support wifi calling on your phone? I only ask out of curiosity,  also what phone have you got?

[Skylark001]

@aka_pseudonym.  I am so pleased to have found your alarm call, as I have been having exactly the same problem for the last two weeks!  I live in a remote rural location, have no mobile signal, so am dependent upon connecting my phone to my broadband via wifi.  On my phone, via my wifi connection, I can email, browse the internet, and provided wifi-calling is switched on I can send and receive calls.  I can also receive texts from a neighbour whose account is with EE as long as my wifi-calling is switched on.  But for two weeks I have not been instantly receiving security codes (verification codes) from my bank, and online sellers.  Sometimes their security codes will appear on my phone a day late.  Sometimes their security codes have never appeared.  Like you, if I drive 30 minutes to my nearest town, where there is good mobile reception, I will receive a "dump" of late texts. 

This issue is serious for me as we are dependent upon receiving security codes within the brief window in which they have to be used to verify one's identify (usually within 10 minutes).  On Sunday I did the monthly grocery shopping and had to pay a hefty bill at check-out.  The supermarket diverted to my bank and my bank required me to type in a security code which they had sent to my phone, but of course the security code never appeared on my phone.

For over a week I have been reporting this to Three via their Twitter account and via their Chat facility.  The people operating Three's Twitter account speak good English and clearly understand what I tell them, but they always say they can't do anything to help and that I have to go to Three's Chat facility.  When I go to Three's Chat facility I always get someone who doesn't speak good English and, so far, I have had to explain how "Wifi-Calling" works to each one of them - because each one of them has clearly had absolutely no idea of what "Wifi-Calling" even is!  One person could only see the "Wifi-" part of "Wifi-Calling" and kept insisting that "for all wifi problems you must go to your broadband provider"!  I think I had to tell him half a dozen times before he accepted it that it obviously wasn't a wifi problem because he and I were "chatting" perfectly well via my mobile phone being connected to my broadband service via wifi!

Anyway the problem of not receiving security codes from Three via Wifi-Calling remains and I am at my wit's end.  I'm a pensioner and the final years of my life shouldn't be blighted by problems like this.  Beside needing security codes to purchase our groceries online, my doctor and my pharmacy contact me by way of texts.  Texting has become commonplace.  Some sites, like eBay, will not email security codes to customers.  So what am I to do?

[aka_pseudonym]

@Skylark001  I gave up on Three.  There were occasional times when security texts would arrive but mostly they didn't.  Totally unsatisfactory. And it seemed unlikely Three were going to bother to sort it out.  I am PAYG, so I moved to ipMobile who use the EE Network and everything is fine.  Used a PAC to transfer my number across.  Another benefit is that Three recently jacked up their PAYG call prices from 3ppm to 35ppm - a 1166% increase!  1pMobile charge 1p per minute as the name says.  Meraviglioso!   (I hope this reaches you and that it stays up on this forum but I have a feeling it might get disappeared!)