Hi @Nnemummy,
I'm sorry to hear this, but I'm not sure I understand completely. Can you tell me a bit more about the issue? for example are you still waiting for a SIM to arrive or activate, or is this an existing plan you have and your allowances didn't activate this month?
If you let me know a bit more about what's happening, I'll do my best to help or point you in the right direction.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
