About a week ago the reliability of "Three" for sending and receiving texts plummeted. Instead of texts going and coming within seconds of being sent, nothing happened, but occasionally I would receive a "dump" of texts - long after their senders had sent them to me.
I have talked to people at "Three" and they have blamed my broadband provider! But my broadband service is perfect. My broadband provider has assured me that its broadband connection to my home is ready and willing to send and receive any texts and calls.
I signed up to "Three" because "Three" offers "Wifi-Calling", which, just like "Skype", and "Messenger", sends and receives calls and texts by way of the Internet, wherever you are connected to wifi. This is very useful if you have no mobile reception where you are.
Look at sites like "Down Detector" and it's obvious that lots of people in the UK are getting haphazard reception from "Three" at the moment, but nobody I have chatted with at "Three" admits that "Three" has a severe problem right now. It would help a bit if "Three" were to admit that it has problems. At least we would then believe that they are trying to fix them. As things are going right now, who knows if anything is being done, and when normal service at "Three" will be resumed.
Meanwhile I am stuck far out in the countryside where there is zero mobile reception and where I depend upon "Wifi-Calling" working reliably, particularly so that I can receive security codes from my bank and from many other companies. For example, I need to buy some products necessary for health, but I can't log-in to certain websites without receiving a security code on my mobile phone. Lots of companies won't send security codes by email, or to a landline: they insist that for security reasons their security codes have to go to one's mobile phone. But "Three" has stopped passing on companies' security codes instantly by text. Security codes have to be used within 10 minutes of their having been sent, but "Three" is currently sending them to me hours late, whenever they send me a "dump" of late texts.
This really is infuriating. Very soon I will probably transfer to another carrier.
