unable to make or receive standard mobile calls

[mp1]

I am often unable to make or receive standard mobile calls in London. 

This issue has been occurring intermittently for several months now.

While some days my calls connect without a problem, most of the time it takes a very long time for a call to connect, or it doesn't connect at all. 

My internet and WhatsApp services are working fine.

I've observed this issue on two different phones using the "3" network at roughly the same time. This suggests the problem is network-related rather than device-specific.

Customer service is useless.

[mp1]

I received a message from 3 this morning saying that my problem has been fixed. I restarted my phone and for a while I was able to make calls. 

Now I have the same problem again. For one hour I've been trying to make and receive calls. the phone does't connect. Some time connect but it takes a very long time. 

[mp1]

I just said the the service status said that there are works in my area W9 ***

I WOULD LIKE TO KNOW WHEN THE WORKS WILL BE FINISHED

Yes, it mostly happen at home.

It persisted with Wifi calling turned off. 

I had no problem with wifi connection. Only with normal calls

[JadeF]

I can completely understand that this is far from ideal, @mp1. 

I've taken a look and can see that there is work being carried out on a neighbouring mast at the moment. This is likely to be causing more traffic to be going through the mast closest to you. Our engineers have updated that they plan to have this work completed by the 22/09/2025. 

You've mentioned that you're a business customer, so I would recommend you reach out to the Business Team for further support on the matter.

Jade

[mp1]

I received a message from 3 this morning saying that my problem has been fixed. I restarted my phone and for a while I was able to make calls. 

Now I have the same problem again. For one hour I've been trying to make and receive calls. the phone does't connect. Some time connect but it takes a very long time. 

[mp1]

For months the service status was saying that there were works in my area.

Recently it was all fine but my problem persisted.

I checked again today and works are back on.

There are actually works? 

How long will it take to fix this problem?

It will be soon or should I change network? These are business phones, I can't have clients unable to call us!

[PeteG]

Hello. 

Oh, it sounds pretty intermittent. Does this issue just happen at home? If so, you could check the Service Status page to see if there's a known issue locally. 

In case it's a Wifi issue, it might be worth testing with the Wifi calling turned off on the phone. This ensures the phone only makes calls using the mobile network, and will allow you to narrow down the cause of the issue. 

Pete.