why is three going to block older 4G devices

[lukefowler2023]

it seems like three is going to block my older 4G device when 3G is turned off, why would three do this. i expect three to provide me with a new device free of charge if they are going to block my 4G device

[sc1999]

We've had this before with the 3 apps. Google stop supporting old versions of android so old phones no longer get security updates. This is why old 4g phones cannot install current versions of apps. This may also be a reason why 3 will not support old phones. Without seeing your posted image it may be that your brand of phone is not supported. O2 are going to be the last to turn off 3g sometime next year.

I am sorry to say that a phone has a shelf life and then end up on eBay, which is where my old Samsung will end it's life on Sunday.

If you have accessibility issues call the accessibility team as they may be able to help. Search fo 3 accessibility.

[lukefowler2023]

im not sure why you cant see the image