Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Recurring daily roaming charges despite go Roam pass

There’s a previous thread where a bunch of us connected regarding roaming charges occurring during visits to various countries despite roaming being switched off: https://community.three.co.uk/t5/Network/Roaming-charges-whilst-data-roaming-turned-off...

Upgraded and given new number - even though i asked to keep my number

I have just upgraded and been sent my new handset today. I asked to keep my current number that I already have with Three. I transferred my sim from my old phone. However I've also had an email with a brand new number and i was able to activate it as...

I am writing requesting for my puk code

Hie, i am writing requesting for my puk code for this number. You can respond by a text.

No service No pay bill

This company is a joke. I have complained serval times about the signal from three and was told to use my WiFi to update my phone. At the start of the conversation I was informed that the service was fine, but and hour and a half later I was offered ...

PAC error

HiI recently took a contact out with three on the 23.11. 23. I requested my PAC code and done all I was meant to and my number was not transferred. I have called your team several times and chatted online and they have said there is an error. I have ...

Three is going from bad to worse

Three recently introduced a system upgrade which included Three insisting that customers who had more that one telephone number had to re-register their account using separate email addresses for each number. To me this was a ridiculous and chaotic c...

no mobile internet, loss of credit

I'm a Pay as you go customer Last Friday lost internet connection now I can only get the 3 network home page and all my credit has disappeared..what's going on I'm a jobseeker and I can't access my emails what the he'll is going on !

Voicemail Restricted

My voicemail has been restricted and I have contacted the Chat Team several times and also been into the store and nobody seems to be able to resolve it, can you help?

Not receiving calls, incorrect number

My phone number was ported from Vodafone on 29/11 to Three but I am unable to receive calls. When people dial me says “incorrect number”. I have tried chatting with 3 daily online, but getting no joy at all, and suspect it is a split port issue. Was ...

From great to OK to terrible...

Been with Three for over seven years now, subscribed to SIM-only unlimited data (except for the period when the plan was not offered). The service was excellent for 4G and 5G signals until about three months ago. Now it is mostly poor to rubbish, wit...