Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Only getting H+

Hi. This week the coverage in my area improved a I was able to get 5g indoors for the first time. Now my whole town can only get H and H+. I've been different parts of town. Also the coverage checker reported no issues.3G and H/H+ is supposed to be s...

Number transfer problems pls help!!

On 8th Oct I went to the store to upgrade my old iPhone SE to a 5G phone (behind the curb, I know). I also changed my plan to fit the new phone, and was told by the advisor that the best thing was to grab a sim, and then three would carry over my num...

New mast not active after 6 months

A new mast was installed in the GU12 area quite a long while ago, and there's still no service from it. How would I go about finding out what's going on? Thanks for any advice on advance

Fix my Network

I got 3 sim base on recommendation but the network has been scrappy since day 2 and it's very frustrating. The network in my area at Mansfield is very poor.

Phone not working abroad in UAE

My mobile is not working abroad, I have no ability to call, text or use data at all, despite me purchasing a data add on. I landed in the UAE on 27th. I need my phone for work and to contact home whilst abroad and I can’t do anything on it unless I a...

Do I need to change mobile service providers?

Hello!I live in Wembley Park.When I switched to Three in July, I did so precisely because my previous provider was having problems with its signal strength. A lot of people complained that they couldn't call me. So I switched.At the time, I usually h...

Best solution How do I top

Need to do online top up

No data connection for days

I haven't had a data connection for days! I have tried the SIM in 2 different devices, same issue. I have someone in the area on three and reported the same issue. When is this going to be rectified?? You pay so much money for a month of service and ...

Constant slow dpeeds and buffering

Hi! I'm at my wit's end with this is ce been with you 5 years and can't work out why for last week I'm getting 5 -10mbmb allweek..I've tried 4 different android boxes 4 different hotspots and a router and no difference same on all ..I've tried 2.4 GH...

eSim

Hi, I spoke with livechat and asked them to convert me to an esim, they disabled my physical sim and tried to send me an email with the qr code, but the code never came, we changed my email address (I verified the email and it was properly changed) a...