Certificate Needed- Tired of three service.

[Deepss]

Dear Sir 

Calling and explaining everything to consumer support, business support, and consumer support was really tiresome for me. 

I'll explain again now... 

Last week my phone was stolen and I lost phone number data everything. As a result, I contacted customer support and had my number blacklisted. 

Also, I submitted a request to the insurance company, and they are asking me for proof of blacklisting and proof of use certificates. Right 

While I visited three stores last week for sim replacement and got a new sim, your sales team gave me an offer and upgraded me to a business account. 

When I call customer service, they transfer me to consumer support, and consumer support transfers me to business support; they don't have any data.

I can three 10+ email 5+ and still didn’t get what I needed even before informing me they closed my complaint “ 241206102973276 “

Even I send email to 

‘ proofs@contact.three.co.uk ‘

I got reply after few day and saying me the certificate is attached but I didn’t find any attachment.

So aging me giving you to all data pls check and provide me proof of blacklisting and proof of data use certificates 

Phone Model :  iPhone 15 Pro Max 5G 256GB Black Titanium

IF YOU WANT ANY OTHER DETAILS PLS REPLY TO THIS

[Geluk]

Engage with them via their CHAT page-

https://www.three.co.uk/accessibility/accessibility-webchat

[Deepss]

I did everything web chat call and also talk personally at your store 

but now one is helping me

[PeteG · Accepted solution]

Hello. 

It sounds like the team have processed the request already, but perhaps forgot to attach the file to the email. Have you asked the team to re-send the email and highlighted that the attachment was missing? 

Pete.

[Deepss]

Thank you