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yesterday
I can’t get into my log in page on both 3 app and website. It’s showing white blank since yesterday. I’ve deleted and reinstalled it a couple of times and restarted my phone as well but it’s still not working.
yesterday
Hi @Sky33,
We've been investigating a few similar reports of this. Here's some troubleshooting suggestions, and a few questions which will help us investigate:
Let me know if these steps help or if you're still encountering the same issues, please let me know the answers to the above.
Thanks,
Jonathan
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yesterday - last edited yesterday
Hi @JonathanB
yesterday
Thanks @Sky33,
I'll pass this info onto the teams who are investigating. I just want to clear up one point please?
"I tried to get into the website with my laptop but still loading since I have the same account as my phone?"
When you say "still loading" I'm not sure if you mean this is working normally, or you mean you're getting stuck with the page loading like on your phone? With the laptop were you hotspotting from the same phone, or using a completely independent connection like another provider's Wi-Fi?
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.