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Account Issues (Error 500)

Skipper
Fledgling

Hi there. 

Pay as you go user here.

For more than 2 weeks i am not able to access my account. I can login but I cannot see any details of my account.
Instead I receive an error “There's an error

We're fixing it. Please try again soon.

Error Code: 500”

I have tried from both ios and android, thru three app, multiple browsers, incognito mode and the same thing happens in all situations.

I even contacted the live support agents, and for almost 1 hour keep trying without success. They have tried to create me a new account, i create a new email address, but when I m tring to create new account with new email it s said that the email cannot be used (keep in mind is new email not used ever).

I’m currently overseas, unable to contact any store.

Any ideas please?

IMG_0205.png

4 REPLIES 4
Skipper
Fledgling

Thanks for the awesome reply.

I spoke with the support and they are not able to help me. They put me thru different departments without any succes.

Anyway since the last 2 updates now I’m able to access the application but still no possible to make any other things like top-up, data packs etc.

PeteG
Community Support Team
Community Support Team

Hello, Skipper. 

Sorry, I'm not sure what you mean, can you explain the error you're getting or describe the steps you're taking to get there? 

Pete.



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


Skipper
Fledgling

Hi Pete,

So, I open the Three App > Enter the account phone number > Enter > Than the main page appear. After if I like to go for example buy top up some moving blue small circle appear and after finish loading this page it shows me “

There’s an error

We're fixing it. Please try again soon.

Error Code: 500”

 

Geluk
Key player

Call 3 CUSTOMER SERVICE on "333"😄