Account Issues (Error 500)

[Skipper]

Hi there. 

Pay as you go user here.

For more than 2 weeks i am not able to access my account. I can login but I cannot see any details of my account.
Instead I receive an error “There's an error

We're fixing it. Please try again soon.

Error Code: 500”

I have tried from both ios and android, thru three app, multiple browsers, incognito mode and the same thing happens in all situations.

I even contacted the live support agents, and for almost 1 hour keep trying without success. They have tried to create me a new account, i create a new email address, but when I m tring to create new account with new email it s said that the email cannot be used (keep in mind is new email not used ever).

I’m currently overseas, unable to contact any store.

Any ideas please?

 

[Skipper]

Thanks for the awesome reply.

I spoke with the support and they are not able to help me. They put me thru different departments without any succes.

Anyway since the last 2 updates now I’m able to access the application but still no possible to make any other things like top-up, data packs etc.

[PeteG]

Hello, Skipper. 

Sorry, I'm not sure what you mean, can you explain the error you're getting or describe the steps you're taking to get there? 

Pete.

[Easyjet]

I've been trying for weeks to get three plus all I get is error 500, no point digital assistant,it like going on a roundabout.Help!

[Skipper]

@Easyjet there is no point… i did not used the three app in last months. Over this months i have noticed plenty updates and I thought they have fixed the problem. Today I have tried again and the problem still exists!! Almost one year since I have this issue and still nobody can fix it…

[Skipper]

Hi Pete,

So, I open the Three App > Enter the account phone number > Enter > Than the main page appear. After if I like to go for example buy top up some moving blue small circle appear and after finish loading this page it shows me “

There’s an error

We're fixing it. Please try again soon.

Error Code: 500”

[JonathanB]

Hi @Skipper,

Are you still experiencing these errors? A new app update was released on the 30th of January, please let us know if this persists on the new version?

Thanks,
Jonathan

[Skipper]

Hi @JonathanB sorry for very late reply. I have checked today and the problem still exists. Any advice?

[JonathanB]

Hi @Skipper,

It seems like there must be some factor specific to the account, as My3 is generally working okay, I'm not aware of a widespread issue. You mentioned trying different browsers too, so is it the same 500 error on both the Three App, and when logging in on the Three website too?

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@Skipper wrote:

 I open the Three App > Enter the account phone number > Enter > Than the main page appear. After if I like to go for example buy top up some moving blue small circle appear and after finish loading this page it shows me

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 Does this trigger on any page after the landing page or when attempting specific actions?

Thanks,
Jonathan

[Geluk]

Call 3 CUSTOMER SERVICE on "333"😄