I have been paying for my kids mobile phones for years & all 4 accounts including my own were all in my name. Someone at Three has changed the name on the account to a different name & so because of that Three are refusing to discuss the account charges with me. I made a complaint explaining the situation but the reply is that due to security reasons I need to get the person named on the account to contact them - that person doesn’t exist!!!! I’ve given up trying to explain it & have cancelled the DD, maybe then they’ll get in touch with me. I will be taking my business elsewhere as and when the contracts finish as after 10 yrs of being a loyal customer I’m done.
