My phone was stolen in November and the criminals used my 3 sim to set up a fake Google account. Then then have spent 200 pounds on my 3 bill through google Pay.
3 have said multiple times that the spend cap will stop this. Goggle say that as it is a fraudulent account I need to contact my payment company to stop the charges. This has been a mind boggling experience. I am being a repeat victim of Fraud with two companies refusing to help.
We are seeing a massive rise in phone theft across London especially. Now that I have been a victim I can see that three pay and other versions are providing a perfect loop hole/gold mine for criminals. There seems to be no way to stop the charges and the moneys obtained from victims accounts can be easily laundered into cash. Thieves have this extra gain by making unauthorised payments with stolen sim cards, and 3 seem powerless/unwilling to prevent it. Needed no additional verification in this day and age of fraud activity is mind boggling. Even months after a sim card is reported stolen, the charges can continue. The spend/ credit cap is useless and appears to not work, as confirmed 3 Agents, this must be against regulation? There seems to be a combination of 3 and Google refusing to take responsibility for the charges, leaving victims to take the stress and financial burden. There is no telling the effects this would have on our vulnerable members of society.
I need help with this matter/ or if anyone has had similar and managed to fix it, I see no other option other than contact termination via ombudsman currently.
