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Add on trouble

Alijc
Fledgling

Hi

ivd been trying to buy an add on for days. Won’t even give me the option on app. When I try on website - It says order complete but then data doesn’t appear. I’ve cancelled and tried many time. 
tried to call - can’t get through to anyone. Tried live chat - it won’t connect. 
How do I get help with this?!

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