App/ account log in

[KVosps]

I have been trying for over a week now to log into my account. I have tried reinstalling the app and logging via browser but no luck.

the only way I could log in was via my husbands O2 device. 

I opted to upgrade my device but am considering cancelling this if I cannot even few my plan/ account with Three.

been a customer for 20 years!

[PeteG]

Hello there. 

It's disappointing to hear you're having issues there. 

Can you confirm if you got your new device? If so, have you been able to access the App or Page on that device? 

Pete. 

[KateS]

Hey @KVosps,

We're sorry for the disruption this issue has been causing. Our teams are hard at work to resolve this and are asking for some help from the community to test this again. Can you please check with any devices you have available, and if you're still encountering these issues logging into My3 let us know?

In your reply please confirm the device(s) you've tested, and if the issue is still occurring on the Three App, and which browser(s) you've tested.

Thanks in advance,

Kate