Accounts and services - Get support for Three services

Upgrade sham

I have been a Three customer for 20 years and my contract ended in August 2022.I have kept the account going without renew. So why now when I'm thinking of an upgrade does Three want to give me a terrible deal on an S22 compared to just going to a c...

Proof of usage & Proof of blacklisting

My phone was stolen in the early hours of 25th December, and in order to make a claim for my insurance, the insurance provider asks me to provide proof of usage documents and proof of blacklisting. I contacted There on live chat and asked for this, a...

Invoice for samsung macbook

Has anyone had any bother getting in invoice number required to claim the samsung macbook. I've been in contact with customer service chat 5 times and each time I was told they would get it sorted and an email would be sent to him. They said it was s...

Reactivate old sim/number after cancelling account

Hello,I cancelled my three account and phone contract 3 weeks ago as I was expecting to move abroad - however, this did not materialise and I am staying in the UK. I am wondering if it is possible to get my previous number back (as less than 1 month ...

PAYG underground wifi

Hi,I just got my new 3 SIM, I don't have any plan on it right now and its PAYG. I'm wondering if I am able to access the underground wifi now that I created a three account. Can someone confirm this? Thank you.

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Hi i need help with payment

pawandeep kaur

i take sim 3 on 28 nov and that tym they saif half proce and now the one month bill is 60.90 and 12.90 why .i will stop this services

Go Roam Scam

I got three for +5 years, chose it specifically for the roaming advantages. My latest contract renewal was on June 2021 and when I did so I was told the Go Roam conditions were as per usual, I have an unlimited contract = 12GB in data abroad.In prepa...

New sim card stopped working after a few minutes.

Hello, I just got my Three sim card yesterday. It was inserted into my Samsung S22+ phone. I worked for a few minutes and then went dead for data, voice and texting and would like to have it work again. Kindly assist

Mobile broadband

I upgraded my Three mobile broadband on 8th December 2022 and a new router was sent to me the next day. I was told by a customer service operator that my contract had run out in October and I renewed it on the 8th when I upgraded. From the moment my ...

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