App not showing all my accounts

[Kim58]

I have 3 contracts with 2 mobile numbers and wi fi account, but can only access 2 of these on my 3 app. 

[shane6784]

I have the exact same issue and ive spent weeks and many hours explaining to issue to 3 network. i have given info in great detail to the technical team and nobody can help me. They keep passing me to a different person and/or telling me a later date. Theres no fix for this issue and they cannot give me a reason. I have 3 lines. 2 lines are wifi sim card routers and 1 line is my mobile. i can only view 1 line when i sign into my account. That 1 line is my mobile number. Theyre useless and under trained to solve this issue and they wont accept that its their fault. 

[KateS]

Hey @shane6784,

Welcome to the Three Community.

Hmm, that's odd. Just to clarify, are you looking to link all 3 accounts under one email address to manage them all under one log in on the My3 app/online?

Are all 3 accounts registered under your details?

Thanks,

Kate

[shane6784]

All my 3 lines was viewable on my account until about 3 weeks ago. It was 3 network that screwed it up and now they cannot fix it, or don't know how to. 

[MichaelP]

Hello @shane6784,

Thanks for getting back to us and confirming this.

I'm going to send you a PM and help to put you in touch with some colleagues that will be able to support further with this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Michael

[shane6784]

I am not going to start a webchat like your pm suggests. I've spent hours explaining my issue and it's an on going issue. The system at 3 network is screwed. I've only posted here to allow others to see that 3 network are not doing anything to solve this issue. 

[JonathanB]

Hi @shane6784,

That's really disappointing to hear. We only send a chat link by PM as it's to direct you to a small specialist team. If we were asking you to contact customer services, we'd simply share the link on our public response.

It is true that there was a period of time where individual phone numbers formed their own accounts, but we've had a process in place to link the My3 for multiple numbers for several months now, provided that as Kate asked you previously, all the numbers are registered to the same person's matching details as account holder.

Thanks,
Jonathan

[shane6784]

 2 full days in the chat and no response. What an absolute joke. 

[PeteG]

It looks like the times and days where you were trying to reach the team, they were closed. Apologies if the open hours were not confirmed for you. You can reach the team Monday to Friday only, between 8am and 4pm. 

Pete. 

[shane6784]

It's now 23rd November and still i cannot access my accounts online. That's after contacting who you suggested too. I have emails and photos of proof for Three uk inability to help.