Hello, after finally having my account issues resolved after almost 8 months (where I was set up as both user and owner, though only able to login as user so unable to see billing details), this was finally resolved in November. Two weeks later, another issue arises.
Since the end of November, I have been getting monthly billing emails for an account which is not mine. The money is not coming out of my account, and looks like it is getting paid monthly.
Raised with Three who said it is fraud, the account was opened in a store in person in April, with my credentials. I challenged this, as nothing is appearing on my credit file for this (which I check weekly), nothing is coming out of my bank account that shouldn't be, and I only started getting the billing emails in November, two weeks after my issue above was resolved. I have asked for this contract information to be sent to me, twice, still waiting.
I went into a store just before Christmas and the staff looked at the account, indeed my name as Owner, but another persons name as user. The phone number on this account ends in the same three last digits as mine.
My take on it is that the Three member of staff who resolved my issues in November, inadvertently added this account with same three last numbers, to my account. This makes sense considering timing and last digits.
My biggest issue is that the persons who owns the phone number, when they login to their Three account, can see my full name, DOB, email address, postal address, as I'm the Owner of that account.
I have raised with three in December about this breach of GDPR, but getting nowhere. They should have reported to Information Commissioners Office I assume?
Spoke to Three again today, I have a complaint ref and escalation ref, but no update.
Since April, I have spent at least a couple of hours, most weeks, on the phone or chat to Three to resolve these issues. I'm getting nowhere.
Thanks for reading this far! Any advice?
BMad xx
