I phoned on the 9th of January to cancel, I was outside my contract by a few months, but gave 30 days notice. Spent ages explaining and had to go through all the reasons to stay but finally convinced the guy that there was nothing wrong with the service, had an existing setup in the place I was moving to, so I needed to cancel.
Text came through yesterday to say my normal payment was going to be collected within the next few days. I expected the final bill to be zero, and not to have to pay £25 having canceled for a service I'm no longer using or have they not bothered to cancel the account?
Any help would be greatly appreciated!
