Can’t make payment to device plan

[Sarah7530]

 

[Adalwulf]

Sadly have been trying to make a payment on my device plan but get the following:

Something went wrongWe can’t load part or all of the information right now, please try again or contact helpdesk

Try againBack to home

0044f780-5f56-4760-a

And when you contact support they tell you they don't have access to that so they can't help.

[PeteG]

Hello there. 

It's disappointing to hear you're having issues making the payment. I'm not familiar with the issue you've been seeing online when trying to access the payment system. I can feed it back internally to determine if it's a wider issue. 

For now, you should be able to make the payment through the support team even if they're unable to assist with the online issue. 

Pete. 

[JadeF]

Hey @Sarah7530 

How frustrating!

How long have you been having this issue? Have you managed to chat with the team to make a payment to your device plan? 

Jade

[Sarah7530]

I chatted to them online chat and they sent me a link to pay it but looks like I will need to do this every time as still not lettin me do it as it keeps comin up sorry can’t check ur card details 

[JonathanB]

Hi @Sarah7530,

Glad to hear that customer service could help here. Please let us know if you're still seeing the same issue on your online account next time you need to make a payment.

Thanks,
Jonathan

[Paddiewack]

Call customer service on 333.

[Paddiewack]

Your pic is not showing at all. Please explain what problem you’re experiencing.

[Sarah7530]

After inputting all my card details and then pressing pay now it then takes me back to the previous page with a error sayin sorry can’t check ur card details right now so try again later  and it did this for over a week