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on 19-03-2025 09:32 AM
on 20-03-2025 11:42 AM
Hey @Sarah7530
How frustrating!
How long have you been having this issue? Have you managed to chat with the team to make a payment to your device plan?
Jade
on 20-03-2025 06:05 PM
I chatted to them online chat and they sent me a link to pay it but looks like I will need to do this every time as still not lettin me do it as it keeps comin up sorry can’t check ur card details
a month ago
Hi @Sarah7530,
Glad to hear that customer service could help here. Please let us know if you're still seeing the same issue on your online account next time you need to make a payment.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 19-03-2025 03:48 PM
Call customer service on 333.
on 19-03-2025 11:21 AM
Your pic is not showing at all. Please explain what problem you’re experiencing.
on 20-03-2025 06:49 PM
After inputting all my card details and then pressing pay now it then takes me back to the previous page with a error sayin sorry can’t check ur card details right now so try again later and it did this for over a week