Can't register for 3 app

[User123356]

Backstory: I got a text from 3 to say my direct debit hadn't gone through and to contact them or check my account. It has not been changed/amended in years so no reason for this and so I called my bank to say 3 haven't requested it (issue 1 but not the one this post relates to).

I've tried to login to the 3 app to check my billing details/date but it says I need to re-register due to it being updated. I've used the register button and used my email address number etc but it says something about my details and problem with registration. I also tried the forgot password option with the email address ( the one I originally used for the app) but I didn't get the reset password emails either.

Hoping you can assist with both issues but even if I can just get the app working I can check my billing details. Thanks 

[Jaceruk]

Hi,

I'm afraid I am experiencing exactly the same issue as everyone else here.
Trying to login in show the need to re-register, when you put in the registered email address and new passwords I just get a red error message.  

Its the correct email address and the passwords being chosen are suitable.
I've also tried this on multiple browsers - something is wrong at your end.

Can you please get in touch our provide some assistance to get this working.

[Annaasaurus]

I dont seem to have an account, when I try to register with any email adress put in a new pw, it tells me my details are wrong. If I try to login with any email and attempt resetting pw, the mail does not arrive. 

[NJA98]

I cannot receive texts or calls (I am currently in the USA). I tried to register so I can add roaming but I keep getting an error and it won’t allow me to register. Pls help

[Hopkin1992]

Iv been trying to log into my 3 app. It was saying I need to re register my account but its not letting me register 

[Andy1]

I'm having exactly the same issue both with direct debit not going though text (even though there is money in the account) and not getting password reset email.

Has anyone else had the text message, initially thought it was a scam but now thinking there is an issue with 3 systems