Can't register for 3 app

[User123356]

Backstory: I got a text from 3 to say my direct debit hadn't gone through and to contact them or check my account. It has not been changed/amended in years so no reason for this and so I called my bank to say 3 haven't requested it (issue 1 but not the one this post relates to).

I've tried to login to the 3 app to check my billing details/date but it says I need to re-register due to it being updated. I've used the register button and used my email address number etc but it says something about my details and problem with registration. I also tried the forgot password option with the email address ( the one I originally used for the app) but I didn't get the reset password emails either.

Hoping you can assist with both issues but even if I can just get the app working I can check my billing details. Thanks 

[JonathanB]

Hi @gokhaneroglu,

You've been contacted about a failed Direct Debit, you can't get your account re-registered, or both? I'm assuming you're having issues with accessing your account, but please let me know if I've got it wrong.

There's more help on this here Re: Re-registering for My3 and the Three App 

Thanks,
Jonathan

[Shirin]

I have been unable to re-register my account and cannot remember what email I originally used. Nothing seems to work?

[JohnM]

Hey @Shirin,

Oh no that's not ideal!

Not to worry i have sent you over a PM with a direct link to our specialist team who can assist with this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

John M

[rossevans]

we have four mobiles, all attached to one email address.

since the upgrade I’ve only been able to register one?

please help

[Javi1]

 I can't register in the app either . can someone please help ?

[tonilash]

I haven't previously made an account with three and cannot register/.

[josh]

I can’t register either to the app, only just joined three a week ago and tried every day, no emails are coming through and none of the three phone numbers I have with there are letting me register, just keep going to a blank screen after entering email and passwords

[MrGoodCat]

Hi, new three customer here, when trying to register I'm getting the same errors, this is on the app and via Web browser. Any help appreciated.

[Kadeem]

I'm having the exact issue for months, won't allow me to register on browser or through app

[JonathanB]

Hi @Kadeem,

Keen to help! What error message do you see when you try to register for My3?

Thanks,
Jonathan