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Conversations

Requesting addon cancellation

Hello, I'd like to be contacted by 3 to cancel my addon. Your app is fundamentally broken, and I thought I had cancelled it 3 months ago. Therefore I'd like an addon refund for this month as well for the trickery employed by 3 to keep me paying.

om_ag by Fledgling
  • 1469 Views
  • 4 replies
  • 0 likes

Can you make regular device overpayments?

I've recently upgrade 2 of the 3 handset contracts and I have moved from the legacy contracts (1 payment) to the new device and airtime payments (2 payments per contract). I was wondering as I've come across a webpage from Three that states you can m...

stubbsey by Fledgling
  • 1204 Views
  • 3 replies
  • 0 likes

Requested proof of usage

I requested proof of usage for my insurance claim for my lost device I requested it on 9th of January at first the agents told I will get it within 72 hours after 72 hours I contacted them the agent told me recently they changed the waiting time from...

change of ownership of the 3 connection

I am using a 3 connection from last three months. Right now the ownership and payment of my sim card is with my uncle and now I want to change it to my name. I have made call to 3 customer service and they replied that its impossible to change the ow...

SPENDING CAPS CHANGED ON ALL ACCOUNTS!

Why is no one talking about this and why are three getting away with it? Thought it was sus myself and my mums spending caps of £0 that was set when setting up contract have now all of a sudden disappeared and we have both been charged extra on our b...

New account verification method from three support

Hi,I got a call from Three and staff on other side ask me to verify my account. I provide my details and then she said I will send a 4 digit code to your mobile. This was something new for me. When I ask that why to provide code sent on my phone then...

random by Fledgling
  • 1847 Views
  • 2 replies
  • 1 likes

Best solution Can't top-up

Today morning started with a message from Three they can't take money from my card (top-up every month)I deleted my plan, created new (the same), try to add my card and pay, and they continue saying something gone wrong. I have enough money on my ban...

Tunchik by Regular
  • 2155 Views
  • 4 replies
  • 0 likes
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