Accounts and services - Get support for Three services

Upgrade issue - CS unable to help

I've been trying to upgrade my old device plan (out of commitment) to a sim only plan for the last 2 weeks. CS team tells me there is an issue with the system and kept suggesting to try later. After the 3rd time I raised this with complains team. Com...

Dont get data pack

Hiya all, hope this msg finds you well. Need help on my account .This morning , my PAYG have £20. I do register and login to buy £10 data pack ( autorenew).After bought £10 data pack, my account have £10 without £data pack at all ( I do get the conf...

Presale tickets

Trying to get presale code for TV Girl concert in Leeds, but nothing coming up on the 3+ app. Anyone have any luck?

Google play services keeps stopping, have factory reset 3 times but keeps happening, Google pixel 7

I have a Google 7 pixel pro and for the past 5 month's it keeps crashing with various messages for all the Google services keeps stopping. This is rendering this phone nearly unusable, I have been with 3 for a good number of years and would like help...

Unable to use Data pack minutes/texts in USA

Hi,i purchased the 10gb data pack which comes with minutes and texts (while I was in the UK). Im currently in the US and although on my “allowances” it states ‘3000 go roam around the world minutes & ‘3000 go roam around the world texts’, I am unable...

Three Abuse

My Plan 24 month plan price suddenly doubled. I have repeatedly called customer service for 3 months now. Their response is that it has always been that price. They provided me the <email removed as no longer in use> to send proof of my contract, bu...

Chargeable events within 180 days

In the terms & conditions of the new PAYG, it says "If within a 180 days you have not made any chargeable events or activities (for example, made telephone calls, sent text or photo messages, accessed content or the internet or any other Three Servic...

Sorry, you can only have one Data Pack active on your account at any one time.

I am trying to update my PAYG and keep getting the above message. I wouldn't mind but my month is up and I have had to load the account with 15pounds which is going down at an alarming rate as I cannot accept the package I want....

Go Roan Add On Pass

My son went to Thailand and purchased a go roam pass for £50 for 2 weeks, when this didnt work he bought another one also for £50. When this didn't work either he realised that Thailand may not be one of the roaming countries. I contacted customer ...

Scam - iPhone

Got a call a month ago offering £5 sim deal. Accepted 2x Sims and got an email confirmation which looked like it was an official Three one. They took my card details for 'security deposit'. Next day the Three package arrived via DPD - a £1400 iPhone ...

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