Can't top-up

[Tunchik]

Today morning started with a message from Three they can't take money from my card (top-up every month)

I deleted my plan, created new (the same), try to add my card and pay, and they continue saying something gone wrong. I have enough money on my bank account, I approve payment through mobile app, and they still say they can't take my money, and it is a problem with my bank. I'm absolutely sure it's not a bank problem, so how can I finally pay for my auto top-up?

[DanielH57]

I have the same issue, when I try to buy a top-up or auto renewal, my card gets rejected. My bank said it's to do with the bank's security policy. To protect customers from fraud.  Does anyone know what the solution is?

[Tunchik · Accepted solution]

I've  finally anaged to get a reply on Live Chat, they helped e to top-up my acc

[sc1999]

I hate it when my bank or credit card provider stops me spending my own money. Have you topped up before? It's odd that this has happened as there must be 1000' or 10000's of topups per day and the press would be flooded with complaints if this was happening a lot. I would be, or maybe not, surprised if 3's system just forgot to send this info to the bank.

[DanielH57]

I have the same issue, when I try to buy a top-up or auto renewal, my card gets rejected. My bank said it's to do with the bank's security policy, to protect customers from fraud.  Does anyone know what the solution is? Three is the only company I have an issue with. 

[Tunchik]

I have been on the same plan for more than a year, it was auto top-up every month from the same card.

[Tunchik]

So I cheked with my bank (NatWest), they say they declined the transation as the retailer has failed to provide the bank the security information needed to approve. Please contact the retailer and ask them to send as part of the payment request the ccv and/or post code.

[DanielH57]

I have the same issue, when I try to buy a top-up or buy an auto renewal, my card gets rejected. My Natwest bank said it's to do with the bank's security policy, to protect customers from fraud.  Does anyone know what the solution is. Three keep saying it's nothing to do with them, contact my bank.