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Proof of usage

Hi my phones wallet and personal belongings was stolen on 18th may 2023.i chat with 3 on 22nd and was told it will be blacklisted in 47 hours. From that moment im going through hell with advisors, supervisors and management in India Three call centre...

Proof of usage and proof barring

Hi there, I have been asked by my insurance company to provide them with documentation such as "Proof of Usage" and "Proof of Barring" I have already mailed them the proof of purchase as requested to <email removed as no longer in use> can I know how...

Upgrade issues

Has anyone tried to upgrade their phone through the website since the system upgrade? I've tried twice now, and currently on my third try, but each time it's been canceled with no real explanation.Support have told me that I have to e sign a document...

MM-3Cust by • Fledgling
  • 13198 Views
  • 11 replies
  • 7 likes

7 Day Go Roam Pass - consecutive days?

Hi there,Does anyone know if the 7 and 14 Day Go Roam Pass has to be used over consecutive days, in other words during a single period of time overseas? Or is it possible to use it over several shorter trips?I'm about to take out a new contract, whic...

Delboy by • Fledgling
  • 5056 Views
  • 1 replies
  • 0 likes

Three App made me re-register, now have major issues

I couldn't log into my Three app and they needed me to re-register my email. I did that but now my account looks like its never had a contract before (even though i've been with Three for 2 years).It said I had a credit, which I then paid - even thou...

cadinuk by • Fledgling
  • 1706 Views
  • 1 replies
  • 0 likes

Name Change on Prepay Mobile Broadband Account

Hi All,I set up a mobile broadband pay as you go account for my father in law some time ago, who has since unfortunately passed away. If possible, I'd like to amend the name on the account so that I can take it over.On My3 I can see options to amend ...