I recently called an advisor to cancel my airtime contract, this includes deleting the number as a whole as I do not use it. I have a device loan that is currently running but I checked the website and saw that as that is a separate agreement, I can cancel the airtime and pay the device loan off monthly or whenever I want to pay it in full I can. However I was slightly confused when I rang the advisor as he said the contract will be cancelled in 30 days and I will receive a confirmation of this by email. I called today but haven’t received any email so im kinda confused. I am awaiting to see the final bill which he said will leave my account via direct debit on the 9th of January, which is awfully far away! I am kind of confused what’s going on to be honest.
