Been a 3 customer for well over 10 years, paying by direct debit, never missing a single payment. Have credit cards, always paid off in full. No mortgage, home owner. Full time accountant. Perfect 999 score with Experian.
Tried to upgrade my phone, to a contract which is LESS than my currently monthly payment, and failed the credit check twice (which as a separate issue, has probably damaged my rating). Absolutely furious - especially when so many other existing longstanding customers seem to be experiencing the same issue; some have suggested there is a glitch with the form? If so why don't they fix it?!
Appealed - no response. So my only option is to leave; I'm out of contract and not waiting another 90 days.
What a way to treat a loyal customer...
