I’ve been dealing with a frustrating battle to close my account with a provider that seems intent on keeping it open by any means necessary. Despite confirming multiple times via live chat that my account would be closed after one final payment, they later tried to claim the chat had "cut off" and that my request wasn’t completed. Fortunately, I had saved the transcript, where I had clearly asked several times if my account was closing, and they had confirmed it.
When they started making excuses, I refused to let it slide. I pointed out that the chat cutting off was irrelevant because they had already agreed to the closure. Throughout this, before the conversation began, informed them that I was recording the call, which they acknowledged and agreed to. During the call, I referred them back to the transcript and made it clear that I wasn’t going to accept any more delays. Eventually, they processed the closure, but only after a lot of unnecessary back and forth.
Now, I’m in the process of reporting them to Trading Standards for their deliberate attempts to obstruct the cancellation. It’s clear they were trying every excuse possible to drag things out, and I’m not letting it go. The only reason I got this far was by keeping evidence, staying firm, and making sure they knew I wasn’t backing down. These companies rely on people giving up—don’t let them. Keep records, push back, and hold them accountable.
