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Cannot Cancel Account

AdmiralAtlas
Fledgling

Hi, I’m currently paying for a contract under my account No: **********. However, I keep being charged £11.40 from a different account No: **********. The second account seems to be under my name and email address but I do not want it and wish to cancel it. I would very much appreciate assistance as I am now being told by e-mail about a debt collection agency in regards to an outstanding balance on an account I do not even want. Thank you.

1 REPLY 1
Maxine
Community Support Team
Community Support Team

Hey, 

We're really sorry to hear this has happened. Please make sure this get reported to our Customer Service Team. They'll be able to make sure this is dealt with. 

Let us know how you get on with this.

Maxine



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