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Cannot re register

Pixierock
Fledgling

I’m due to upgrade today but I cannot re register my three since it’s been updated. I choose a password and enter in the email I use for my contract and it just asks me to check my details. Can anyone help? I’ve tried it on the browser and the app and a different web browser but all the same result

13 REPLIES 13
iron_115
Fledgling

This is exactly what’s happening to my account, the New Experience feels like a downgrade 

hackinjack
Fledgling

Same, I got a text saying I needed to reregister, but I go to my3 website and the register button takes you to a login page. 

Attempting to re-register with newly generated strong password, MSISDN and email address returns:

Please check the details you entered are correct. If you still encounter an issue, please contact us.

Hitting the "Problem completing registration button?" results in:

Okay, this is embarrassing.
Looks like this page has recently been moved or deleted. That’s our bad.

Plus the live chat help button does nothing.

Great service - NOT

 

JonathanB
Community Moderator
Community Moderator

Hey @hackinjack,

Thanks for reporting that broken link. It should now be working and direct to registration and login help.



Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


sc1999
Local celebrity