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on 07-17-2023 07:21 AM
I’m due to upgrade today but I cannot re register my three since it’s been updated. I choose a password and enter in the email I use for my contract and it just asks me to check my details. Can anyone help? I’ve tried it on the browser and the app and a different web browser but all the same result
on 07-23-2023 02:35 PM
This is exactly what’s happening to my account, the New Experience feels like a downgrade
on 07-19-2023 11:54 AM
Same, I got a text saying I needed to reregister, but I go to my3 website and the register button takes you to a login page.
Attempting to re-register with newly generated strong password, MSISDN and email address returns:
Please check the details you entered are correct. If you still encounter an issue, please contact us.
Hitting the "Problem completing registration button?" results in:
Okay, this is embarrassing.
Looks like this page has recently been moved or deleted. That’s our bad.
Plus the live chat help button does nothing.
Great service - NOT
on 07-20-2023 04:09 PM
Hey @hackinjack,
Thanks for reporting that broken link. It should now be working and direct to registration and login help.
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 07-17-2023 08:50 AM
Send a message to
https://community.three.co.uk/t5/user/viewprofilepage/user-id/6