Cannot re register

[Pixierock]

I’m due to upgrade today but I cannot re register my three since it’s been updated. I choose a password and enter in the email I use for my contract and it just asks me to check my details. Can anyone help? I’ve tried it on the browser and the app and a different web browser but all the same result

[Danphone123]

I am also getting this problem re-registering on the new my3 website.

Attempting to re-register with the email address I initially registered with and used on the old app returns:

Email address not registered, please check your details. If you haven't registered before, you'll need to sign up before logging in.

[JonathanB]

Hi @Danphone123,

Sorry to hear that you're running into this error. Do you have more than one phone number registered with that email address?

Thanks,
Jonathan

[campbell]

Have the same problem.

How can my email and password be incorrect on a registration screen. What's to check?

[JonathanB]

Hi @campbell,

We should already have an email on file, either from when you took out your line, or historically if you're re-registering. If you're not sure which email you used, or are getting these errors regardless, please contact us here.

Thanks,
Jonathan

[MusicInMe]

As above, chat button is not doing anything, registration page popin up hCaptcha window.

I haven't seen anything like that anywhere. And I suppose this is the RIGHT TIME to finally go AWAY.

CHAT BUTTON 

REGISTRATION 

[z750]

Same issue here! Tried numerous times to re register over theast two weeks but no joy. All I keep getting is "please check you entered the correct details". 

[JonathanB]

Hi @Pixierock,

The most likely reason for this message is that the email you've used doesn't match on our side, but if you're sure it's the same one we should have already for you, I've sent you a PM to get you in touch with some more help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[howardm999]

I have the same issue. Only ever used one email address but can’t re register. Tried following the help link but it gives no help about this issue!!

[JohnD]

Hey @howardm999 @iron_115 

That's really frustrating.

I've sent you both a PM to get you in touch with some colleagues that can help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
John