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Change address

RoqVodster
Regular

Unable to change address online or via app, it links to "get in touch" page. Live chat does not recognise my query. Phone call tree does not have any options to change address or speak to a person.

What is the process to change address please?

Best solution
Best solution
JonathanB
Community Moderator
Community Moderator

Hi @RoqVodster@sonialiggi,

Have you tried chatting with the team about this? You'll need to be able to pass security with an OTP text or email, but customer services can definitely help update the address.

Thanks,
Jonathan



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11 REPLIES 11
sc1999
Local celebrity
RoqVodster
Regular

Thank you, I just get into the loop of "to change your registered email address, or address details, please get it touch" pages.