Change of surname

[Lmac]

How long does it take to for your surname to change in your account when you request it? My contract is up in a few weeks and I cannot renew it until the surname on my account matches my new surname with my bank

[KateS · Accepted solution]

Hey @Lmac,

Welcome to the Three Community.

Once our teams have received your email with the requested documents, they'll update your account and reply to your email in 7 working days.

I hope this is helpful,

Kate