Three mobile contact customer for well over a decade. The whole time I've had the content filter turned off. Recently got three 5G home broadband 2 months ago. The content filter is turned off for that also.
This evening I'm being redirected, when connected to my home broadband or not, telling my the content filter is enabled.
I've just been through the website and through the app and for both numbers my account is showing that all content is allowed, i.e. no filtering.
I feel like some major part of the three network has just received an update and it's broken. This has happened to me before about 4 years ago. Iirc it ended up getting referred to the technical team, not long after everything suddenly started working again. It was tolerable before because I didn't also have my home broadband with three, but now I'm completely locked out since getting three home broadband.
It's anyone else experiencing this? Any suggestions? Any recourse for lack of agreed service?
