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OTP issues (no mobile signal)

I've got a UK 3 SIM only plan.  Just landed in Faro, Portugal. Phone didn't automatically adjust for roaming.  Consequently no mobile or data. Using hotel WiFi to log into my account to change settings but 3 is messaging OTP to my phone, which is no ...

Charged VAT on a device plan device

So, I got a Samsung S24 Ultra last month, my second concurrent phone with Three. Everything seemed to be fine until I got my bill this month only to find it's £330. Looking through, I noticed everything was normal apart from a charge of £247 for VAT....

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Damofitz by Fledgling
  • 2168 Views
  • 4 replies
  • 0 likes

Best solution When will my contract start : swopping from EE

My contract with EE finishes on the 10th of April. In preparation for the new contract (Sim only), if I sign up today will my contract start today or when I activate the SIM (probably first week in April). Thanks 

Best solution Cancel Go Roam Add Ons

Hi all,Am off to Spain tomorrow so wanted to add a Go Roam EU pass - went through the app, added to basket and then submitted, but was left with a blank white screen that didn't move. Eventually closed the app and tried again - same thing happened. W...

AshKoopa by Fledgling
  • 6721 Views
  • 20 replies
  • 1 likes

Best solution Three+

Is anyone else having issues trying to log into Three + ? I was logged out about a month ago and despite using correct login credentials as stored on my phone I can’t log back in. I’ve tried repeatedly resetting my password,deleting and reinstalling,...

Anonymous by Not applicable
  • 642 Views
  • 2 replies
  • 1 likes

data pack not working

I bought a data pack that does not run out until 29th March, (it is now the 14th and has been going on since the 6th March) but I cannot text or make calls or receive texts or calls as it says "this call cannot be completed as your account balance is...

KP59 by Fledgling
  • 1264 Views
  • 5 replies
  • 0 likes

Cancelled contract

I have cancelled my contract as i did not receive the phone and sim. I contacted three after that and they assured me that i get my refund for the contract which i then received. They then told me my contract has fully been cancelled and everything s...

Mulli9 by Fledgling
  • 540 Views
  • 1 replies
  • 0 likes

Confused By Samsung Watch 6 Offering

Firstly, hello! I'm very confused with the Samsung Watch 6 offering.So I want one, I already had a S23 Ultra on an "advanced plan" that I have around 21 months left on the contract.If I try and order one online, it asks me to login first, then says I...

Auto Renewal Data Add On & Unlimited Plan

I found out today that I had 2 Add ons active on my plan since 2021. I was on an unlimited plan paying £30/month I was told I had a 1GB & 3GB add on active on my account auto renewing without my knowledge. An additional £12/month! How and why would t...

Kent by Fledgling
  • 534 Views
  • 1 replies
  • 0 likes
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