Contract finished and still charging

[Odutola]

The 2 years contract has finished and they are charging money on the account.  The contract expired in August.

[Raluca1]

And what happened ? Did they refund the money for you?

[JonathanB]

Hey @Odutola,

If you exceed the contract term it continues as a rolling monthly plan. If you get in touch, the team can help by taking notice, upgrade, or if you prefer, change your plan to a SIM only if this is cheaper whilst you decide what to do next.

Thanks,
Jonathan

[Cem1965]

This is not true, as I was paying 108 pounds a month for a sim and phone contract, but know the phone is paid for and the contract as ran out but they are still charging the same amount every month when they should be just charging me for the sim contract, about 20 pounds a month, not 108 pounds a month. This is just a scam.

[984045023]

It is a scam. I'm wondering if we can sue for this together. This is outrageous.

[JonathanB]

Hi @Cem1965,

Sorry if my previous post wasn't clear. Pay Monthly plans continue on a rolling basis (at the same price), when the minimum term is over. At this stage you need to get in touch to renegotiate or cancel otherwise the plan does remain at the same price.

We've more recently introduced Three Your Way plans, where if you take a device this is on a 0% APR finance agreement, and pay separately for your airtime plan.

Thanks,
Jonathan

[sc1999]

Are you still using your phone or have you left 3? If you are still using your phone the you will still be charged for using it. If you have left 3 did you tell them? If you left and did not take your number then you need to request a stac code.

[George4]

This also happened to me and I got a code upon changing. Three continued charging me for the handset two months after contract ending. I have complained and they are undertaking an investigation which will take 30 days. I will never take out another contract with Three.