Contract finished and still charging

[Odutola]

The 2 years contract has finished and they are charging money on the account.  The contract expired in August.

[sc1999]

Are you still using your phone or have you left 3? If you are still using your phone the you will still be charged for using it. If you have left 3 did you tell them? If you left and did not take your number then you need to request a stac code.

[JonathanB]

Hey @Odutola,

If you exceed the contract term it continues as a rolling monthly plan. If you get in touch, the team can help by taking notice, upgrade, or if you prefer, change your plan to a SIM only if this is cheaper whilst you decide what to do next.

Thanks,
Jonathan