Contract finished and still charging

[Odutola]

The 2 years contract has finished and they are charging money on the account.  The contract expired in August.

[Fa2]

The 2 years contract has expired on the 14 march but still charging 

[JonathanB]

Hi @Fa2,

If your plan is for 2 years this is the minimum term, we hope you'll stay and consider renewing, but here's more info on switching and cancelling, or if you'd like to consider options for upgrading please get in touch.

Thanks,
Jonathan

[Raluca1]

And what happened ? Did they refund the money for you?

[JonathanB]

Hey @Odutola,

If you exceed the contract term it continues as a rolling monthly plan. If you get in touch, the team can help by taking notice, upgrade, or if you prefer, change your plan to a SIM only if this is cheaper whilst you decide what to do next.

Thanks,
Jonathan

[Lloydm909]

Jonathan, I’m having the same issue my contract was £80 a month it finished last month and still charged £80 after the handset is paid. So I now OWN the handset and have paid it in full. So tell me how can you legally continue to charge me for something I own???

[PeteG]

Hello. 

If you were on a finance agreement where the handset was paid up monthly alongside your air time, the handset payment should have stopped once the loan was completely payed, leaving only the airtime. An error like that is one the team would be able to fix for you. 

If you're on an older agreement where you pay one amount for the airtime only, and never had a charge for the mobile phone, it means your agreement would have been for the £80 per month for a minimum term of two years, and would remain that way until you change it. In that case, it wouldn't be an error or oversight on Three's side, as it would need to be you that changes it. 

I'm not sure which of these two types of agreement you have, but hopefully that information is useful, and you can contact the support team with that to move on with the next steps. 

Pete.

[Cem1965]

This is not true, as I was paying 108 pounds a month for a sim and phone contract, but know the phone is paid for and the contract as ran out but they are still charging the same amount every month when they should be just charging me for the sim contract, about 20 pounds a month, not 108 pounds a month. This is just a scam.

[984045023]

It is a scam. I'm wondering if we can sue for this together. This is outrageous.

[JonathanB]

Hi @Cem1965,

Sorry if my previous post wasn't clear. Pay Monthly plans continue on a rolling basis (at the same price), when the minimum term is over. At this stage you need to get in touch to renegotiate or cancel otherwise the plan does remain at the same price.

We've more recently introduced Three Your Way plans, where if you take a device this is on a 0% APR finance agreement, and pay separately for your airtime plan.

Thanks,
Jonathan