Credit check on upgrade?

rendez2k · ‎08-23-2022

Hi all, have a contract thats due to finish in March next year. If I pay the early upgrade fee, do Three run a credit check? Tried a second line and failed so would have to upgrade but no point if check would be run!

JonathanB · ‎05-08-2024

Hi @Antg83,

I'm sorry to hear this. Last year we've moved to a new type of plan called Three Your Way. This is an FCA regulated product which includes a 0% APR loan for device plans. This does mean we need to run credit and affordability check with upgrades now.

Thanks,
Jonathan

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DMNLJ · ‎08-10-2023

I have also had the same issue. Been with 3 around 8-9 years and when I just tried to upgrade on these new plans I failed the credit check. Seems odd considering the length of time I have been with Three

JonathanB · ‎06-29-2023

Hi @Steveo,

The new Three Your Way plans we launched earlier this year cover device repayments with a 0% APR loan, so this change does involve a credit check. I've sent you a PM with some info on how to appeal the result of the check in case this decision can be overturned for you.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

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Jazzy40 · ‎07-04-2024

I have had my phones with there for over 15 years and today I wanted an upgrade as I was due for one they done the credit check and was refused even though I have two contracts with them they told me I couldn’t have my upgrade. Is that right after 15 years of customer with them?