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Data Roaming unable to work - stuck with no service in Spain

davidtwum47
Fledgling

I’m currently in Spain and before I went , I made sure my spend cap was unlimited and purchased a 7 day European roaming package for £12. It’s day 2 and I still have no data, did not receive any texts at all when coming to Spain and have 0 service. On my account it shows that I purchased a 7 day roam but it’s not “activated”. Data roaming is turned on in my mobile data settings also 

1 REPLY 1
MZone
Superstar

Sounds like you have done everything right. I got a text immediately after I landed in Tenerife and latched onto a network. Please contact Customer Service team to look into this further as maybe roaming is not activated on your account or something.