Direct Debit from PSN

[Travman1976]

Hi

Ive had a direct debit come out of my account today for a larger amount than usual.  On contacting three they have said its for a PSN charge on my daughters phone.

She is adamant she hasnt bought anything.  Three have told me to contact PSN directly but other than the phone number and the amount of the transacation I have no other details.

Can anyone offer some advice?

[JonathanB]

Hi @Travman1976,

Sorry to hear you've had a PSN transaction you don't recognise. There's not a lot of info on their support website but I did find this page: https://www.playstation.com/en-gb/support/store/ps-store-mobile-top-up/#pay

And some instructions on how to view your PSN transaction history. Assuming she has a PSN account, you should be able to log in to this and check for a matching transaction.

To set up Three Pay as a payment method for a service, after entering the phone number, there'll be additional verification such as One Time Passcode sent by text before a payment can be authorised. So it's rare for this to be a scam unless someone else has been given access to the phone, or convinces the user of the phone to disclose the OTP code.

The links I've shared should help you get in touch with PSN support, please let us know how you get on with this.

Thanks,
Jonathan