Direct Debit from PSN

[Travman1976]

Hi

Ive had a direct debit come out of my account today for a larger amount than usual.  On contacting three they have said its for a PSN charge on my daughters phone.

She is adamant she hasnt bought anything.  Three have told me to contact PSN directly but other than the phone number and the amount of the transacation I have no other details.

Can anyone offer some advice?

[fefe]

I have the the same problem, how come three mobile authorised third parties transactions without our permission? Changing my mobile provider for sure. Three is enabling scammers very dishonest and disappointing 

[Katiethree3]

PlayStation were helpful and will check any accounts you have to see if the phone number was used for payment .In my case it’s the same as you no purchases were made using that number . I called them on 020 3538 2665. They advised me to call uk fraud police department to get a crime ref and flag this issue before I contacted boku as boku will not help without a crime reference number the uk police fraud number is 0300 123 2040 they told me three hasn’t protected me as a customer as I made them aware these transaction were not me as soon as they were made and was still made to pay . They advised me to call ofcom to make a complaint . I haven’t got round to boku phonecall as they close at 5pm and I work within the nhs so it’s difficult to make time but there number is 0808 120 2341

[fefe]

My daughter only gave her number to someone she knows at school…how can they scam like this with just a number 

[PeteG]

It sounds like the number might have been used to subscribe to a 3rd party service. The two main ways of doing this is to access the service in question on the mobile device. For a service to be able to apply a charge, the user would need to accept the terms of the service and the charge within the page or app they are using, a charge can't be applied without this happening.
The other way would be if a number was entered into a 3rd party service for the purpose of paying for something. Since the device itself might not be directly accessing that service, the service would need to send a verification text to the number, and the user would need to complete the actions in the text for the charge to be applied, usually something like texting the number back, or entering a code. 

Do you know the name of the service that has charged you? 

Pete. 

[JadeF]

Hello @Katiethree3 

Welcome to the Three Community page.

Sorry to hear that you've had unexpected charges applied to your recent bills. 

To ensure that no further charges are applied, you can do this via the Boku Customer Care portal as I know time is limited for you. 

Had our team raised a complaint on your account? Did they give you advice on what steps to take next? 

Jade

[Abd]

I’ve been victim of the same thing but by apple. Luckily I called them and said these payment were done by three it’s a data breach. 
I’m going to court if you need help let me know 

[fefe]

How come Three authorise third parties payments I never agree to that …just lost £134 

[cte]

I've been doing some searching and it looks like Sony are not only doing this to mobile users:

Very useful site:

Digital content - Consumer Voice

[cte]

It seems a bit strange that these transactions took place in DEc 2024. I have £147 billed by PSN through Boku. I have no PSN account or ever owned a playstation. How can they deduct such huge amounts.8 transactions of £19.99 in the space of 12 min. 

How many millions are they siphoning off people like this with no recourse to get a refund. 

I have set my Credit to 0 on Three, but they have still allowed these transactions through.

Absolutely ridiculous!

I really expect Three to be able to cancel these and not pay it out in respect of their customer base.

Livid!!!