Direct Debit not taken

[Alexh1234]

My direct debit was not collected this month despite there being no changes being made to this. I have not changed bank accounts and when I have checked the direct debit set up on here, the account details are correct. Does anyone know why this is? I have tried to contact the Livechat on multiple occasions and each time it says 'no operators available'.

[Jq]

Could I have the same pm please.  3 have failed to collect my direct debit and put a mark against my credit record. 

[WendyM]

Hi Jonathan,

Could I kindly ask for the same PM and/or link to speak to the specialist team as well.

I've had the same issue due to problems with direct debit collection.

Thank you.

[JonathanB]

Hi @WendyM,

Of course, happy to get you in touch with some more help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[Jq]

3rd request.  Could you please pm me the contact details to have my credit file corrected. Thanks

[JonathanB]

Hi @Jq,

I'm sorry your earlier messages slipped by me. If there's been an issue with your Direct Debit that has impacted your credit file we can certainly take a closer look. I'll send you the info for some colleagues who can help get this investigated.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[Montel]

This has also happened to me and I cant get through to anyone. Can you please look into this for me

[JonathanB]

Hi @Montel,

I'm sorry to hear this, so just to clarify, you have an active Direct Debit, but this wasn't taken and you've seen a missed payment showing on your credit file?

Thanks,
Jonathan

[KylaFoster]

Hi, this happened to me in May too but I've only just come across this. This has caused me such issues as I haven't been able to remortgage because of my credit report and now I'm finding out that it was your error. I spoke to you a number of times who reassured me it was resolved and would not affect my credit report but it has. What can be done about this? If 3 can't do anything then can I send this to the credit referring agencies to get it changed?

[Madmelly76]

I was told by these guys that it wouldn't affect my credit score because it was their fault, alas, all credit agencies have dropped my score due to missed payments regarding three and I've disputed them but so far, one has come back as it still stands because three won't take responsibility for it. They also failed to take 2 payments from dd around May time. I'm paying via debit card now when due as I just don't trust them anymore with my bank details. I've had nothing but hassle since joining three, as soon as my contract is up, I'm outta here.

[JohnM]

Hello @KylaFoster,

We are deeply sorry how this situation has affected you, this is not what we want for our customers!

I have sent you a PM you a direct link to our specialist team who can support with this.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

John M