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E-sign email

Lmm72
Regular

Anyone had problems receiving their e-sign email?  I received emails with device plan & agreement & one to say my order has gone through but that’s it. That was 2 days ago. 
been on chat & spoken to customer services & it’s still not resolved. I didn’t know there was even an e-sign document to sign until today & there was no mention of it when I ordered the device. Surely it should have come through as soon as I placed the order as it was supposed to be next day delivery. I already have two devices which I don’t think I will be renewing when the contracts are up & I’ve been with 3 10 years + without any bother until now

30 REPLIES 30
Proctor
Fledgling

Having same problem with wifes and my own upgrade ...people reading of a song sheet and not understanding the problems their end and if you go into a shop you are met with blank faces..I was told after 72 hours(24 hours one 'advisor') nothing turned up and i await tomorrows probable disappointment of no email...joke absolute joke so annoyed wasted hours and considering telling 3 to do one and go elsewhere...even looked at Tesco and i work for Sainsburys!! Thats how annoyed I am grrrr